Contact

Questions about a kit, an order or a delivery? Send us a message and we'll come back to you within one working day.

Email: customerservice@shelveit.co.uk

When you get in touch, it helps if you include:

• Your order number (if you have one)
• Which kit you're asking about — stack size, material, width and thickness
• Photos, if something has arrived damaged or a part is missing

Damaged or missing parts: email us within 48 hours of delivery with your order number and a photo, and we'll send a replacement panel or fixing pack out free of charge.

Returns: see our Returns & refunds page for the 14-day window and how to start a return.